Help & FAQs at KangaRoom Storage

Ordering

Account access problems
Recently we upgraded our website and pre-existing accounts may have been deactivated. Please register again to enjoy the new KangaRooMStorage.com. If you continue to have problems accessing your account please Contact Us and explain the problem in detail.
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Placing an order
Ordering online with KangaRooMStorage.com is as easy as 1,2,3. First, browse through our selection of exciting items and choose the item(s) you would like to purchase. Then add the item to your shopping cart and proceed shopping or continue to check out. That's it! It's that easy.
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Canceling my order
After you have clicked "Place Order," your order begins to process and you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must a Customer Service representative. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or canceled.
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Sales tax
KangaRooMStorage.com is required by law to charge appropriate sales tax for orders with ship to addresses within the states of California and Ohio.
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Security
Absolutely! We use Secure Socket Layer (SSL) encryption to ensure that your personal information cannot be intercepted and read by a third party. Your personal information and your credit card information are converted into bits of code that are transmitted securely. None of our customers have ever reported fraudulent use of their credit card information as a result of giving it to us over the Web, but if you ever suspect that your credit card information is being used without your knowledge, you should contact your credit card company immediately.
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Returns

30-Day Money-Back Guarantee
We want you to be fully satisfied with every item that you purchase online from KangaRooM Storage. If you are not satisfied with an item that you have purchased online, you may return the item within 30 days for a full refund of the purchase price, minus the shipping, handling, gift wrap, or other charges. In case of a return that is not a result of an error from the vendor or a shipping error, the customer will be charged shipping amount incurred.

The item must be returned in good condition, in original packaging (whenever possible), and with all paperwork, parts and accessories to ensure full credit.
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Credit
You can expect a refund within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.
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Return Instructions
The packing slip in your package will contain detailed instructions for returning an item.

Here are the basic steps:

• Please refer to your packing slip for return information.
• Pack the item securely in the original package, if possible.
• Enclose one copy of the packing list with the item. Be sure to keep one copy of the packing list for your records. If you cannot send your packing list, please include your order number, billing name, and address with the item
• All products must be returned in good condition, in original packaging (whenever possible), and with all paperwork, parts and accessories to ensure full credit.
• All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries. In case of a return that is not a result of an error from the vendor or a shipping error, they will be charged shipping amount incurred.

For your protection, we recommend that you use UPS Ground or Insured Parcel Post for your return. Unless your packing slip directs you to ship an item to a different address (and if so, follow such directions), ship the return package to:

Returns Department
KangaRoom Storage
3901 Gantz Road
Grove City, OH 43123 

Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.

You can expect a refund within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.
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Returning an Oversized Item
We cover shipping charges on returned Oversized Items only if the item arrives at the designated shipping address defective or damaged. We do not cover shipping charges on Oversized Items that are returned due to "buyer remorse."

Please note: Shipping charges can be expensive for Oversized Items.

Follow these steps to return an Oversized Item:

• The item(s) must be unassembled and packaged securely. If possible, please package item(s) in original package.
• Enclose one copy of the packing list with the item. Be sure to keep one copy of the packing list for your records.
• Contact a Customer Service representative to receive instructions on arranging for a freight delivery company to pick-up your item(s). Please have your order number available when you call.
• You must be home at the time of pick-up and the item(s) must be at the door for the freight driver.